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Lecture 3

MHR 405 Lecture Notes - Lecture 3: Johari Window, Confirmation Bias, Stereotype


Department
Human Resources
Course Code
MHR 405
Professor
Sathy Sritharakumar
Lecture
3

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Chapter 3: Perceiving Ourselves and Others in
Organizations
Self-concept defined
Self beliefs/evaluations
Compare perceived job with our perceived/ideal selves
3 C's: Complexity, consistency, clarity
4 Selves: social self, self-enhancement, self-evaluation, self-verification
Self-concept characteristics (3C's)
Complexity: many distinct, important roles/identities
Consistency: multiple selves have compatible personality, values
Clarity: self-concept is clear & stable
People have better well-being with: multiple selves, well established selves, selves are similar and
compatible with traits (complexity, clarity, consistency)
Four "selves" of self-concept
Self-enhancement: promoting/protecting our positive self-view
Self-verification: affirming/maintaining our existing self-concept
Self-evaluation: evaluating ourselves through self-esteem, self-efficacy & locus of control (control
that we have on personal life events)
Social self: defining ourselves by our group membership
Perception defined: process of receiving information about and making sense of the world around us
Selective attention
Selecting vs ignoring sensory information
Affected by perceiver's characteristics
Confirmation bias
Mental models in perception
Knowledge structures we create to describe, explain, predict the external world
Help make sense of situations
Problem with this: may block recognition of new opportunities/perspectives
Stereotyping consists of 3 activities: categorization, homogenization, differentiation
Attribution process
Internal attribution (behaviour is caused by person's motivation/ability) => external attribution
(behaviour is caused by factors beyond person's control)
Improving perceptions
Awareness of perceptual biases
Improving self-awareness
Meaningful interaction
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