MHR 405 Lecture Notes - Lecture 10: Organizational Commitment, Resource Allocation, Job Satisfaction
20 Nov 2017
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Document Summary
Chapter 10: power and influence in the workplace. Definition of power: capacity of a person, team, or organization to influence others, countervailing power: capacity of a person, team, organization to keep a more powerful. Involves unequal dependence, potential to change attitudes and behaviour person/group in the exchange relationship. Zone of indifference: range of behaviours for deference to authority: agreement that people in certain roles can request certain behaviours of others, norm of reciprocity: feeling of obligation to help someone who has helped you. Information control: the right to distribute information to others: creates dependence, frames situation. Other sources of power: reward power, control rewards valued by others, remove negative sanctions, coercive power, ability to apply punishment, referent power, capacity to influence others with identification and respect for the power holder. Expert power: capacity to influence others by possessing knowledge/skills that they value, helps organizations cope with uncertainty, people gain power by using expertise to: prevent, forecast and abstract environmental changes.
