MHR 405 Lecture 11: Chapter 11 notes
26 Nov 2017
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Chapter 11 conflict and negotiation in the workplace. Conflict: one party perceives that its interests are being opposed or negatively affected by another party. Is conflict good or bad: negative consequences of conflict, wastes time, energy, resources, less information sharing, productivity, more organizational politics, more job dissatisfaction, turnover, stress, weakens team cohesion, positive consequences of conflict, better decisions (tests logic, questions assumptions) Minimizing relationship conflict: goal: encourage constructive conflict, minimize relationship conflict, problem: relationship conflict often develops when engaging in constructive conflict, three conditions that minimize relationship conflict during constructive conflict, emotional intelligence, cohesive team. Incompatible goals: o(cid:374)e part(cid:455)"s goals per(cid:272)ei(cid:448)ed to i(cid:374)terfere (cid:449)ith others goals, differentiation, different values/beliefs, explains cross-cultural and generational conflict. Interdependence: conflict increases with interdependence, parties more likely to interfere with each other, scarce resources, motivates competition for the resource, ambiguous rules, creates uncertainty, threatens goals, without rules, people rely on politics, communication problems. Increases stereotyping: reduces motivation to communicate, escalates conflict when arrogant.
