MHR 405 Lecture Notes - Nonverbal Communication, Stereotype

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Published on 17 Jan 2014
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Chapter 3: Jan 10/2013
Perceiving Ourselves and Others
Self-concept: it is contained in our memory, something we know about ourselves and it
contains the beliefs and values we hold, when we‘re threatened, etc. This is where we define
ourselves as a student, professor, niece, mother, etc.
- it varies in complexity; some people have a vast amount of self-consistency and self-
knowledge contains our roles go together which sometimes do not go together ie) someone
doesn’t like animals yet they’re a veterinarian
- we bring our self-knowledge to the organizational setting and we base our responsibilities and
take on specific tasks based on how we perceive ourselves ie) having internal locus of control
we blame our failures on ourselves while external locus of control is where people blame their
failures on the environment
Perception: ie) employment interview: our entry into organizational life; when we go into the
interview process, immediately the interviewer is making judgements about us (how we speak,
how we look, body language, etc.) based on their own filters (beliefs and judgements) to accept
us or not. The interviewer process is full of bias
Social Perception:
Subject Characteristics: non-verbal communication and verbal communication (their tone, do
they talk a lot, do they seem like they want to be there)
Perceiver Variables:
Perceptual biases: what I bring to the table, how I process information, and stereotypes
(regardless of whether or not we endorse it, everyone knows the content of a stereotype;
humans are lazy decision makers which can lead them to make attributions about people
without getting to know them)
Factors Affecting Perception
Filter: get information from all senses and we need to focus to certain information by
picking and choosing what info we’re going to be paying attention to using our pre-
existing perceptions, beliefs, wants, etc.
Past Experiences and Expectations
Needs and Interests: what interviewers do is try to think about what they need
(qualifications about the new recruit). We tend to overlook someone who does not have
these qualities even though they might be a perfect fit
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