MHR 405 Lecture Notes - Lecture 12: Johari Window, Contact Hypothesis, Problem Solving
24 Aug 2016
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Document Summary
Conflict is a process in which one perceives that its interests are being opposed or negatively affected by another party. Parties focus on the issue, respect people with other points of view. Try to understand logic/assumptions of each position. Focus on personal characteristics (not issues) as the source of conflict. Our goal is to encourage task conflict, minimize relationship conflict. The problem is that relationship conflict often develops when engaging in task conflict. Three conditions that minimize relationships conflict during task conflict: The 6 main conditions that cause conflict in organizational settings are: Cultural and gender differences in conflict handling styles. Research suggests that people from collective cultures where group goals are valued more than individual goals are motivated to maintain harmonious relations. Cultural values and norms influence the conflict handling style used most often in a society but they also represent an important contingency when outsiders choose the preferred conflict handling approach.
