Chapter 1 the strategic role of human resources management. Human resources management (hrm) management of people in organizations to drive successful. Operational (administrative) responsibility offer advice & hr services, consulting, hire & maintain employees, separation. Strategic responsibility ensuring organization staffed with most effective human capital to achieve goals. Outsourcing practice of contracting with outside vendors to handle specified functions on permanent basis. Strategy . 425,38plan for how it will balance its internal strengths & weaknesses with external opportunities & threats in order to maintain competitive advantage. Environmental scanning identifying & analyzing external opportunities & threats that may be crucial to. Metrics statistics used to measure activities & results. Balanced scorecard 20,8:702039889029,997,38,90847,3,9438897,90394. 42570038;0 set of performance measures. External environmental influences economic, workforce issues, technology, government, globalization, environment. Primary sector agriculture, fishing, trapping, forestry, mining. Tertiary/service sector public admin, personal & business services, finance, trade, public utilities, transportation/communications.