Employee orientation (onboarding) procedure for providing new employees with basic background info about organization & job. Handbook that covers company history, current mission, working hours, attendance expectations, vacations, holiday pay, payroll. Tour of company facilities & intro to supervisor & co-workers. Socialization ongoing process of instilling in all employees the prevailing attitudes, standards, values & patterns of behaviour expected by organization. Reality shock results from discrepancy between what new employee expects from their new job & realities of it. Special orientation situations: diverse workforce, mergers & acquisitions, union vs non-union employees, multi-location organizations, executives. Problems with orientation programs: too much info in short time leading to overwhelmed employee, too many forms to fill, little/no orientation provided, hr info too broad, supervisory info too detailed. Evaluation of orientation programs: employee reaction, socialization effects, cost/benefit analysis. Training process of teaching (current/new) employees basic skills/competencies that they need to perform their jobs.