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MHR 523 Lecture Notes - Task Analysis, Videotelephony

Human Resources
Course Code
MHR 523
Margaret Yap

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Chapter 8 ± Orientation & Training
Employee orientation (onboarding) ± procedure for providing new employees with basic background info
about organization & job
- Handbook that covers company history, current mission, working hours, attendance expectations,
vacations, holiday pay, payroll
- Tour of company facilities & intro to supervisor & co-workers
- Explain job procedures, duties, responsibilities
Socialization ± ongoing process of instilling in all employees the prevailing attitudes, standards, values &
patterns of behaviour expected by organization
Reality shock ± results from discrepancy between what new employee expects from their new job &
realities of it
Special Orientation Situations: diverse workforce, mergers & acquisitions, union vs non-union employees,
multi-location organizations, executives
Problems with Orientation Programs: too much info in short time leading to overwhelmed employee, too
many forms to fill, little/no orientation provided, HR info too broad, supervisory info too detailed
Evaluation of Orientation Programs: employee reaction, socialization effects, cost/benefit analysis
Training ± process of teaching (current/new) employees basic skills/competencies that they need to
perform their jobs
1. Training Need analysis ± requirement gaps they do not have from job description
2. Instructional design ± actual training content of training compiled & produced
3. Validation ± use representative analysis to small audience
4. Implementation ± workshops
5. Evaluation of Training ± success/failures assessed
Development training ± prepare for future jobs, next step
Assessing Training Needs:
Task analysis ± detailed study of job to identify skills & competencies it requires so that appropriate
training program can be instituted; determines training needs of employees new to the job
should be rectified through training/other means (transferring employees); appraise performance of
current employees to determine whether training could reduce performance problems
Training techniques: on-the-job training, apprenticeship training, informal learning, job instruction training,
classroom training, audiovisual techniques, programmed learning, vestibule/simulated training, E-learning
Job instruction training (JIT) ± listing of HDFKMREVEDVLFWDVNVNH\SRLQWVWRSURYLGHVWHS-by-step
training for employees; includes what, how & why
Videoconferencing ± connecting 2+ distant groups by using audiovisual equipment
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