MHR 523 Lecture : chap 15
Document Summary
Chapter 15: fair treatment: foundation of effective employee relations. Lo"s; define employee engagement discuss drivers and outcomes of employee engagement. Various techniques of ensuring effective employee communication in organizations. Important considerations for ensuring fairness in downsizing and mergers. 3 foundations of a fair & just disciplinary process. For competitive advantage, employees must be motivated & engaged in pursuing organizational goals. Ensure that employees are treated fairly, ethically, & legally. Distributive justice: fairness & justice of the outcome of a decision. Interactional justice: refers to manner which managers conduct their personal dealing with employees & to the degree to which they treat employees with dignity & respect. Positive, fulfilling work-related state of mind characterized by vigour, dedication, & absorption. Organizational factors such as senior leadership, opportunities for learning & development & company image. & reputation are the primary influencers of engagement. 21% of employees around the world are highly engaged at work. 38% are highly disengaged, creating an engagement gap .