MHR 523 Lecture Notes - Relationship Marketing, Visible Minority, Knowledge Worker

• School: Ryerson University
• Department: Human Resources
• Course: MHR 523
• Professor: Al- Karim Samnani

Document Summary

Old boy"s network: set of informal relationships among male managers providing increased career advancement opportunities for men and reinforcing a male culture. Glass ceiling: invisible, but real, obstructions to career advancement of women and people of visible minorities, resulting in frustration, career dissatisfaction and increased turnover. Workplace diversity: included important human characteristics that influence employee values, their perceptions of self and others, behaviours and interpretations of events. Core dimensions of diversity: age, ethnicity and culture, gender, race, religion, sexual orientation and capabilities; these impact early socialization and are present throughout lives. Secondary dimensions of diversity: education, status, language and income levels. Stereotyping: the process of using a few observable characteristic to assign someone to a preconceived social category. The knowledge worker may be the key to the success/failure of the firm; often the departure of even a few workers can spell disasters for the firm.