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Lecture 3

MHR 741 Lecture Notes - Lecture 3: Interpersonal Relationship


Department
Human Resources
Course Code
MHR 741
Professor
Genevieve Farrell
Lecture
3

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CHAPTER 4
Supportive communication: seeks to preserve or enhance a positive relationship
between you and another person while still addressing a problem, giving negative
feedback, or tackling a difficult issue.
- It allows you to communicate information to others that is not
complimentary, or to resolve an uncomfortable issue with another person
but, in the process, strengthen your relationship
Coaching and Counseling:
Coaching managers pass along advice and information, or they set standards to
help others improve their work skills
- Coaching focuses on abilities
Counseling managers help others recognize and address problems involving their
level of understanding, emotions or personalities
- Counseling focuses on focuses on attitudes
- Skillful coaching and counseling are especially important to rewarding
positive performance and correcting behaviours or attitudes
Defensiveness: is an emotional and physical state in which one is agitated,
estranged, confused and inclined to strike out
- Arises when one of the parties feels threatened or punished by the
communication
- For that person self-protection becomes more important than listening, so
defensiveness blocks both the message and the interpersonal relationship
Disconfirmation: occurs when one of the communicating parties feels put down,
ineffectual, or insignificant because of the communication
- Recipients of the communication feel that their self-worth is being
questioned, so they focus more on building themselves up rather than
listening
- Reactions are often self-aggrandizing or show-off behaviours, loss of
motivation, withdrawal, and loss of respect for the defending communicator
Defensiveness:
- One individual feels threatened or attacked as a result of the communication
- Self-protection becomes paramount
- Energy is spent on constructing a defense rather than on listening
- Aggression, anger, competitiveness, and avoidance are common reactions
Disconfirmation:
- One individual feels incompetent, unworthy, or insignificant as a result of the
communication
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