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MHR 741 Lecture Notes - Absenteeism

Human Resources
Course Code
MHR 741
Genevieve Farrell

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Class 8 November 1, 2012
MHR741 Section 021 Thursday (10AM-1PM)
Diagnosing conflict in any given situation is very important
- if you know the cause, it is easier to resolve conflict
Conflict is not just limited to human species, we see it in animals, mammals, birds, etc.
Conflict is an assumption/misperception by people that leads to negative outcomes that could
have been avoided
By itself, conflict is neither negative, nor positive; it is neutral
It brings good and bad things to a team
Lack of conflict leads to lack of balance in your life
Functional conflict: helps the organization by increasing productivity, innovation & creativity
Dysfunctional conflict: counters productivity and hinders innovation
If the team bonds against the source of conflict, it strengthens team dynamics, increases
cohesiveness between members and increases productivity and efficiency
Conflict within the team reduces cohesion, causes discomfort leading to lower morale,
absenteeism, aggressiveness and defensiveness
Conflict may be caused by different personality types
Differences in culture may also cause misunderstandings and clashes
It is critical to know the difference between focusing on the people and focusing on the issue
- different goals cause friction within teams/companies/organizations
- higher resources lead to conflict over who gets the most
- when it isn’t clear who’s responsibility a certain task is, that also causes conflict
On a personal level, the biggest sources of conflict are: differences
- it is a big category under which many things fall
There are also physiological responses to conflict: face turning red, tightening of muscles,
frowns, etc.
One must know their conflict handling style in a group; there are 2 dimensions: cooperativeness
and assertiveness
There is no one best way to resolve conflict
You choose your style based on your personality
Overt behaviors are what we see in people
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