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Lecture 4

MHR 741 Lecture Notes - Lecture 4: Active Listening


Department
Human Resources
Course Code
MHR 741
Professor
Genevieve Farrell
Lecture
4

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Interpersonal Dynamics and Teams
Week 8 Notes
Supportive Communication
Helps the sender communicate accurately and honestly without jeopardizing
interpersonal relationships
Results in better physical well-being
Better health and recovery periods
Fewer illnesses
Cope better with stressors
Fewer accidents
Longer life expectancy
Stronger immune systems, cardiovascular systems and hormonal systems
Intellectual Effects
Social Effects
Organizational Effects
Better intellectual
capacity and mental
acuity
Increased desire to
learn
More information
processing capacity
Better decisions,
judgements
Increased and faster
learning
Fewer mental errors
More creativity
Better social
relationships
Create desire to
interact with and help
others
Fosters cooperation
Less conflict,
confusion, and
ambiguity
Better workers
Perform tasks better
Learn more
effectively
Feel more secure in
job so concentrate
better
Increase information
exchange,
participation, and
commitment to work
Enhanced loyalty
More tolerant of
ambiguity and change
Coaching
Counselling
Giving advice, direction, or
information to improve performance
Focus is on abilities
Coach when they have a lack of
ability, insufficient information,
incompetence, or when the
subordinate must understand the
problem
Helping someone understand and
resolve a problem him/herself by
displaying understanding
Focus is on attitudes
Counsel when personality clashes, or
they are defensive
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