MHR 741 Lecture Notes - Lecture 6: Team Dynamics, Group Cohesiveness, Knowledge Management
11 Apr 2019
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Document Summary
Conflict: the process in which one party perceives that its interests are being opposed or set back or negatively affected by another party. Improves organizational effectiveness: supports the goals of the organization, sparks creativity/innovation, facilitates group cohesiveness, strengthens team dynamics, stimulates staff to increase their knowledge and skills. Disadvantages: lowers productivity, takes focus away from the work to be done, creates a negative climate, diverts energy and wastes resources, weakens knowledge management, breaks down group cohesion, most people are uncomfortable, ambivalent about it, threatens psychological well-being. Increases frustration, job dissatisfaction, absenteeism, turnover, hostility, stress, aggression, and violence: personality conflict interpersonal opposition based on personal dislike and/or disagreement; typically including feelings of tension and friction. Intergroup conflict differences in viewpoints and opinions pertaining to group task; occurs in work groups, teams, and departments: cross-cultural conflict caused by differing assumptions in different cultures about how to think and act.
