Class Notes (837,346)
Canada (510,232)
RMG 303 (25)
Lecture

Service Talent Cycle

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Department
Retail Management
Course
RMG 303
Professor
Frances Gunn
Semester
Winter

Description
Service Talent Cycle Service Excellence & Productivity: 1. Hire the Right People Be the preferred employer and compete for talent market share Intensify selection process to hire the right people for the organization and the given job 2. Enable your People Build high performance service delivery ideas o Ideally cross functional, customer centric structure o Develop team structures and skills that work Empower the frontline Extens
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