RMG 910 Lecture 7: Multi-channelretailing910
1 Mar 2016
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Document Summary
Payment policy authorization is the process of reserving funds against customer"s card. Capture moves money from card to merchant. Pay on delivery: pay when item is delivered to you fees are higher if banks do not trust merchants, and have bad credit. Merchant fees not refunded on returns, they lose out on money. Paypal is much more secure/ merchant fees are used for insurance (fraud) More fraud complaints higher fees cnp card not present. Overnight (1day), express (2-3days) , regular (5days) Shipping note: who, what is in package. Invoice bill: reciept info + return forms: ways to get refund ask to go online and print out form . Product documents: warranty, product information, promotions: shipping: move from point a to b action at point b (sign package, physical pickup) issue: stolen items, return issues. Rebellion: lots of conflict between sales/mkt teams, and conflict with departments.
