Operations Management

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17 May 2011
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Week 12
HR Management Objectives:
Shortterm Increasing Employee Productivity (Productivity = Sales / Number of
Employees)
Long Term Increasing Employee Satisfaction > Reducing Turnover
Steps in Managing Employees:
1.Recruit
2.Train
3.Motivate
4.Evaluate
5.Compensate
Manager responsibilities:
1.Managing employees
2.Controlling Costs
3.Managing Merchandise
4.Providing Customer Care
HRM Retailing Challenges:
Work Environment: Open Long Hours, Peak Sales Periods, Emphasis on Expense Control
Employees: Unskilled, Part Time, Diverse Background
Job Classifications:
Functional
Product
Geographic
Combination
Motivating Retail Employees
Policies and Supervision
Incentives
Organizational Culture
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