RMG 200 Lecture Notes - Lecture 10: Shoplifting, Strategic Management, Job Satisfaction

• School: Ryerson University
• Department: Retail Management
• Course: RMG 200
• Professor: Janice Rudkowski

Document Summary

1. employees: locations (bricks and mortar & digital channels, merchandise / inventory, stores, customers. Hrm = the organization and management of employees. Greater use of part-time employees and more outsourcing. Ability of individual to influence, motivate and enable others to contribute towards organization"s success. Activities to support people so they can achieve their goals, includes mentoring. Organization structure identifies the activities to be performed by specific employees and determines the lines of authority and responsibility within a firm. 4 major tasks: strategic management, administrative management (operations, merchandise management, store management. Centralization: authority for retailing decisions is delegated to corporate managers. Decentralization: authority for retailing decisions is delegated to geographically dispersed regional, district and store managers. Can respond to local competition and labour markets. Empowerment is the process of managers sharing power and decision making authority with employees. An inventory loss that is caused by shoplifting by employees or customers, by merchandise being misplaced or damaged, or by poor bookkeeping.