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Lecture 4

RMG303 Lecture 4: CRMG303, Module 4 - Learning Objectives


Department
Retail Management
Course Code
RMG 303
Professor
Rick Beutler
Lecture
4

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6/16/2015 CRMG303,Module4LearningObjectives
https://de.ryerson.ca/de_courses/templates/default/?c=868B7DF964B1AF24C8C0A9E43A330C6A 1/5
LearningObjectives
Attheendofthismodule,youwill:
1. Describeunionsandtheunionmovement
2. Learnthewaysthatunionsarestructuredandorganized
3. Identifytheunion’sroleintheretailworkplace
4. Describeatypicalgrievanceprocessinunionizedenvironments
5. Discussthemethodsthatmanagersmightusetomaintainpositiverelationshipswithunionsand
unionizedworkers
Readings&Resources
Readings
Keepinmindthisweek'sLearningObjectivesasyouworkthroughthemodule'scontenttohelp
youdotheActivitiesonDiscussionBoardsandprepareyouforAssignment2.
Theknowledgeandexperienceyoubringaboutservicequalitymanagementisvaluable!Youwill
beencouragedtoshareyourexperiencesasweworkthroughinformationandsituations.
Clickonandreadthisarticle:
Gorsky,T.2014.“RespondingtoaUnionDrive.”GroceryBusiness.
Whatdoyouneedtoknowanddo?
ViewthisvideoonOriginsoftheLaborMovement(duration3:39)
Whydidunionsform?
TheFirstUnions
Thefirstorganizationalstructurethatwemighttodaycallaunion,wasanaffiliationofskilledworkers,calleda
"craftsmenguild.”Modernunionsfirstemergedduringtheindustrialrevolutionofthemidtolate1800sto
counterbalancethewealthandpowerofaveryfewindustrialists,aswellastobattlethewidespreadpoverty,
miseryandabuseofmostworkers.
Societywaschangingfrombeingmainlyruraltoheavilyindustrialwithmanypeoplelivingintownsandcities.
Manypeoplelivedandworkedinpoorconditions,fuellingthedevelopmentoftradeunions.Someunionshad
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6/16/2015 CRMG303,Module4LearningObjectives
https://de.ryerson.ca/de_courses/templates/default/?c=868B7DF964B1AF24C8C0A9E43A330C6A 2/5
formedinCanadapriortothetimeoftheIndustrialRevolution,mostnotablyinindustriesrequiringaskilled
craft,forexample,shoemakingorprinting.Theyhadalsoformedinindustrieswheretherewerelargegroups
ofworkers,forexample,theshippingindustry.Generally,theseearlyunionsprovidedassistanceintimesof
unemployment,illness,ordeath.
Whenmoreworkersbegantoworkinfactoriesandlargercentres,however,unionsbegantobecomeactive
forthepurposeofrepresentingworkers’rightsacrossamuchwiderspectrum.Attheturnofthe19thcentury,
itwasnotuncommonforpeopletowork12to14hourdailyshiftsinunsafeconditionsforlittlepay.Child
laboralsowasrampant.Althoughprotestswereattempted,thelawfavouredtheindustrialistsandlabourwas
repeatedlyputdown,sometimesbygovernmentmilitaryaction.
ForaCanadianPerspectiveontheHistoryofLabourreadHighlightsinCanadianLabourHistory.
TheRoleoftheUnionintheCanadianRetail
Environment
ReadandviewthefollowingexamplesofretailissuesandunionsinCanada:
Coulter,K.(2011).RetailMatters:ChallengesandOpportunitiesforRetailOrganizations.OurTimes:
Canada’sIndependentLabourMagazine.
RetailisoneoftheleastunionizedindustriesinCanadaat16%.Oneofthelargestretailunionorganizations
isLoblawsGroup(UFCW).ReadwhathappenswhenretailcompanieslikeLoblawandShoppersDrugMart
mergeandhavedifferingunionrelatedstructuresinthisarticlefromTheGlobeandMail
SeetheOntarioMinistryofLabour’sGuidesforretailemployees:
RetailWorkersandYourGuidetotheEmploymentStandardsAct,2000
TheGrievanceProcessinUnionizedOrganizations
Agrievanceisgenerallyafeelingofdissatisfactionor(perceived)injusticewhichanemployeecanexperience
abouttheirjob,theirfellowemployees,theirsupervisorand/orpoliciesandproceduresofacompany.
Grievancesarisewhenemployees’expectationsarenotfulfilledbyanorganization.Grievancesmustbe
broughttotheemployer'sattentiontobeactedupon.Unattendedgrievancescouldresultinfrustration,
dissatisfaction,lowproductivity,absenteeismandlowmorale.Typicalgrievancescouldresultfromthe
followingareas:
Improperworkingconditionssuchasaworker'sperceptionofanunsafeworkenvironment,bad
relationshipswithmanagersorproductionstandardsthattheemployeefeelsareunreasonable.
Irrationalmanagementpoliciesthatdeviatefromstandardornormalpractices(e.g.,requiringovertime,
demotions,salaryissues,etc.)
Violationoforganizationalrulesandpractices.
Thegrievanceprocessisattheheartofacollectiveagreementinaunionizedenvironment.Theprocess
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