BAM101 Lecture Notes - Lecture 1: Chronemics, Paralanguage, Kinesics
Document Summary
Components of non-verbal communication: use of space (proxemics, use of time (chronemics, paralanguage (vocalics, body language (kinesics) Communicating in organizations: internal, audience is within organization, external, audience is outside organization. Essential skills for workplace communication: reading, active listening, interaction between speaker and listener. Informal and formal channels: formal network, letters, memos, reports, proposals, informal network, through the grapevine . The flow of information: formal communication channels, upward, subordinates to superiors, downward, superiors to subordinates, horizontal, same organizational level. Ethical communication: business ethics, socially accepted moral principles and rules of business conduct, may be based on code of ethics, be aware of how your communications affect others, business documents are often legally binding. Why they happen: why do ethical lapses happen, safety in numbers, head in the sand, between a rock and a hard place, it"s no big deal , entitlement, team player.
