Business Administration - Human Resources HRA782 Lecture Notes - Lecture 3: Cashiering, Job Analysis, Customer Service
2 Jun 2015
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Job - position - work that task need stop be done in what order the skills needed role a person plays in the organization. They don"t want to serve themselves so they pay us a portion of their total balance so we serve them food and attend to their other needs: taking the orders correctly (60% of job). Cleaning the tables (10%) taking dishes to the dishwasher (5%) bringing the bill, saying bye (5%) Learn menu items and be able to describe them appropriately to guests. Deliver beverages and food in a timely manner. Check-in with guests to ensure that everything is going well. Deliver guest"s bill and thank them for dining at the restaurant. Work with other servers and be a team player: language skills, con dence, good hygiene, and communication skills. Waiters and waitresses must be on their feet for long periods of time. Ability to lift heavy trays lled with glassware/food.
