Business Administration - Retail Management OPM400 Lecture Notes - Lecture 2: Toms Shoes, Wi-Fi, Corporate Social Responsibility

• School: Seneca College
• Department: Business Administration - Retail Management
• Course: Business Administration - Retail Management OPM400
• Professor: Jeff

Document Summary

Setting broad policies and plans for using the resources of a firm to best support its long-term competitive strategy. Involves decisions that relate to the design of a process and the infrastructure needed to support the process. (cid:862)triple botto(cid:373) li(cid:374)e(cid:863) social, economic and environmental objectives. Fair and beneficial business practices toward labor, the community and region in which the firms conducts its business. A triple-bottom-li(cid:374)e (cid:272)o(cid:373)pa(cid:374)y seeks to (cid:271)e(cid:374)efit its" e(cid:373)ployees, the (cid:272)o(cid:373)(cid:373)u(cid:374)ity a(cid:374)d so(cid:272)ial entities that impact the firms existence. Obligations to compensate shareholders who provide capital through stock purchases and other financial instruments. Refers to the firms impact on the environment. Cost or price make the product or deliver the service cheap. Quality make a great product or deliver a great service. Delivery speed make the product or deliver the service quickly. Delivery reliability deliver it when promised. Coping with changes in demand change its volume. Flexibility and new product introduction speed change it.