Police Foundations SOC225 Lecture Notes - Lecture 10: Jargon, Positive Tone, Eye Contact
4 Jun 2016
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Microskills are specific skills that people use in particular situations during negotiation and mediation to direct the dialogue and help the parties uncover their interests. Like anything else, to get good at it, one needs to practice. Active listening is a process of being fully engaged in what another person is communicating to us. It is not only listening, but attempting to understand their message. It is the mediator"s role to ensure clients are actively listening to truly hear each other"s message, needs, underlying fears or concerns. There are several techniques to use for effective communication. Mediators should demonstrate and encourage these skills in the mediation session: Paraphrasing involves repeating in your own words what someone else has said. Am i correct in your message is . Summarizing involves condensing the speaker"s message while including all of the relevant points. Is used following a significant conversation to pull consolidate the main points.
