SSW212 Lecture Notes - Lecture 7: Deeper Understanding
Document Summary
While interviewing : you may be so focused on a single issue that you miss the underlying meanings. What are observation skills: the ability to observe verbal and nonverbal dynamics between interviewer and interviewee. Increases our understanding of how client interprets the world way. What happens: misread what they are trying to communicate, misjudge their character, don"t notice when their emotions, gestures or tone of voice doesn"t fit what they are saying. Non-verbal behaviors: brow is furrowed, lips may tighten, loosen or swell, flushing, client may smile at inappropriate times, breathing may speed up or stop, pupils may dilate. Verbal cues: selective attention, key words repetition of keywords or statements (ex. Really are at in terms of their issues. Identify discrepancies, name them, and feed them back to the client: watch out of your own behaviors are they discrepant, conflict is literally the stuff of counseling and is often where counsellors can help clients the most.
