BUS 237 Lecture Notes - Project Management Body Of Knowledge, Business Analyst, Database Administrator

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BUS 237 Full Course Notes
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BUS 237 Full Course Notes
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Q1: why do you need to know about the it department: two reasons to make friends with the it department, to be more effective, to be more of an effective manager or executive. Q2: what should you know about it operations and it projects. It department is responsible for providing it services to organization: two basic activities required to provide these services, maintaining current it infrastructure, renewing and adapting infrastructure to keep it working effectively in future. It operations the accomplishment of the delivery of service, maintenance, protection, and management of it infrastructure. It projects renewal and adaptation of it infrastructure; comes in all shapes and sizes. Operations vs. projects: tend to attract different types of it professionals, note: always a natural balance between the two. Production systems entire set of systems that support operations. Information technology infrastructure library (itil) well-recognized collection of books that provide a framework of best-practice approaches to it operations.

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