BUS 238 Lecture Notes - Lecture 3: Semi-Structured Interview, Active Listening, Downtown Vancouver
23 Jul 2016
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Root cause analysis: identifying the primary cause of a problem so we can prevent the problem from occurring. The 5 whys is a simple way to identify the root cause of a problem which involves 7 steps: state the problem you"re trying to address. (kids getting hit by cars) Once you identify a root cause , you should find out how you should intervene and whether you could help solve the root cause. There can be several root causes so it"s good to identify one at a time. They can and often are very specific to a community. The cause for homelessness can be x in one town and y in another. Its tempting to offer multiple explanations for something. You might want to say something is happening because of x and y. But for this exercise, choose one explanation the one you think is most important. Ask a friend, a teacher or mentor to do this exercise with you.
