BUS 272 Lecture Notes - Fundamental Attribution Error, Selective Perception, Webct

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Published on 17 Jun 2011
School
Simon Fraser University
Department
Business Administration
Course
BUS 272
Professor
Dianne Cyr: www.diannecyr.com | cyr@sfu.ca | 778 782 7416
WebCT : course information syllabus
Week 1 January 10, 2007
What is Organizational Behavior?
-a field of study that investigates the impact that individuals, groups, and structure have on
behavior within organizations
- the aim is the apply such knowledge toward improving organizational effectiveness
Why do we Study OB?
-learn about yourself and others
-understand how organizations operate
-become familiar with team work
-help you think about the people issues faced by mangers and entrepreneurs
Building Blocks of OB (in textbook)
Challenges in the Canadian Workplaces
Individual level:
-individual differences
-job satisfaction
-motivation
-empowerment
-behaving ethically
Group level
-working with others
-workforce diversity (ie. Gender, age, ethnicity, disability, education)
Organizational level
-productivity
-developing effective employees
-putting people first
- it generates a committed workforce, and positively affects the bottom line
-global competition
-managing and working in a multicultural world
Putting People First
-effective leadership
-good communication
-employment security
- recognition
-empowerment, autonomy, responsibility
-hire well and provide training
-share information about organizational performance
- reduce status differences
-pay well and provide benefits
-establish ethical standards
Managers and employees must become capable of working with people from different cultures:
-multinational corporations are developing operations worldwide
-companies are developing joint ventures with foreign partners
-workers are pursuing job opportunities across national borders
BUS 272 – Organizational Behavior, page 1
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Is OB Common Sense?
(look at sheet)
Systematic study
-looking at relationships, attempting to attribute causes and effects and drawing
conclusions based on scientific evidence
- behavior is generally predictable
- there are differences between individuals
- there are fundamental consistencies
- there are rules (written and unwritten) in almost every setting
OB has few absolutes
- there are few siple and universal principles that explain organizational behavior
-humans are not alike, which limits the ability to make simple, accurate, and sweeping
generalizations
OB takes a contingency approach
-considers behavior within the context in which it occurs
-leaders must assess the situation and be flexible
*recommended to take online tutorial
NOTE: APA formats!!
Learning Objectives
After completing this unit, you will be able to
-explain how perception, personality, and emotions effect employees
-assess your personality style and how it impacts you in work situations (emotional
intelligence Quiz, Myers Briggs)
-Analyze cultural values and attitudes within employment context
-Complete a practice case assignment
Two men look out a window. One sees mud, the other sees the stars. Oscar Wilde
-each person has different perception
-one person looking up thinking about goals, future, looking down -
-value of aspiration
What is perception?
-process by which individuals organize and interpret impressions to ive meaning to their
environment
Why is it important?
- for individuals
- perception shape bias,
- for organizations
*Factors that Influence Perception (Chapter 2, 2-7)
BUS 272 – Organizational Behavior, page 2
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Document Summary

Dianne cyr: www. diannecyr. com | cyr@sfu. ca | 778 782 7416. What is organizational behavior? a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations the aim is the apply such knowledge toward improving organizational effectiveness. Why do we study ob? learn about yourself and others understand how organizations operate become familiar with team work help you think about the people issues faced by mangers and entrepreneurs. Group level working with others workforce diversity (ie. gender, age, ethnicity, disability, education) Organizational level productivity developing effective employees putting people first. It generates a committed workforce, and positively affects the bottom line global competition. Managing and working in a multicultural world. Putting people first effective leadership good communication employment security recognition empowerment, autonomy, responsibility hire well and provide training share information about organizational performance reduce status differences pay well and provide benefits establish ethical standards.