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Lecture 8

BUS 272 Lecture Notes - Lecture 8: Job Satisfaction, Whistleblower, Ingratiation

Business Administration
Course Code
BUS 272
Lieketen Brummelhuis

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Chapter 8: Power and Politics
Power: A apaity that A has to ifluee the ehaio of B, so that B ats i aodae ith A’s ishes. This defiitio iplies
there is a potential for power if someone is dependent on another. But one can have power and not impose it.
Depedey: B’s elationship to A when A possesses something that B requires. Dependence, in turn, is based on the alternatives
that B perceives and the importance that B places on the alternatives that A controls. A person can have power over you only if he or
she controls something you desire.
Coercive Power: dependent on the fear of the negative results that might occur if one fails to comply. It rests on the application, or
the threat of the application, of physical sanctions such as the infliction of pain, the generation of frustration through restriction of
movement, or the controlling by force of basic physiological or safety needs.
Reward Power: People will go along with the wishes or directives of another if doing so produces positive benefits, therefore,
someone who can distribute rewards that others view as valuable will have power over those others.
Legitimate Power: Represents the power a person receives as a result of his or her position in the formal hierarchy of an
organization. It includes acceptance by members of an organization of the authority of a position.
Expert Power: influence based on expertise, special skills or knowledge. (Most of us follow the advice that our doctor gives us)
Referent Power: develops out of admiration of another and a desire to be like that person. Sometimes teachers and coaches have
referent power because of our admiration of them.
Information power: comes from access to and control over information. People in an organization who have data or knowledge that
others need can make those others dependent on them.
Generally, people will respond in one of three ways when faced with those who use the bases of power mentioned above:
Commitment. The person is enthusiastic about the request, and shows initiative and persistence in carrying it out.
Compliance. The person goes along with the request grudgingly, puts in minimal effort, and takes little initiative in carrying
out the request.
Resistance. The person is opposed to the request and tries to avoid it with such tactics as refusing, stalling or arguing about
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