BUS 272 Lecture Notes - Lecture 11: Transformational Leadership, Glass Ceiling, Transactional Leadership

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Power: po(cid:449)er = a (cid:272)apa(cid:272)it(cid:455) that a has to i(cid:374)flue(cid:374)(cid:272)e the po(cid:449)er of b, so that b a(cid:272)ts i(cid:374) a(cid:272)(cid:272)orda(cid:374)(cid:272)e (cid:449)ith a"s (cid:449)ishes. Key to power: dependency: dependency = increased when the resource you control is important, scarce, cannot be substituted. Influence tactics: rational persuasion = using facts/data to make a logical/rational presentation of ideas, consultation = getti(cid:374)g others i(cid:374)(cid:448)ol(cid:448)ed to support o(cid:374)e"s o(cid:271)je(cid:272)ti(cid:448)es. Inspirational appeals = appealing to values, ideals, goals when making a request. Legitimating tactics = claiming authority/right to make a request, or showing that it supports organizational goals/policies. Job content = tasks and procedures necessary for carrying out a particular job: empowerment starts at the top, people are held accountable for their results. Issues if (cid:373)a(cid:374)ager (cid:448)s e(cid:373)plo(cid:455)ee (cid:271)/(cid:272) it"s their (cid:449)ords agai(cid:374)st ea(cid:272)h other: bullying, e. g. demanding overtime without pay or excessive work performance, bosses who feel inadequate or overwhelmed are more likely to bully.