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Lecture 1

BUS 272 Lecture Notes - Lecture 1: Attribution (Psychology), Fundamental Attribution Error, Toilet Seat


Department
Business Administration
Course Code
BUS 272
Professor
Christopher Zatzick
Lecture
1

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BUS 272 E100 Behaviour in Organizations Mon Jan 15/18
Mondays 4:30-6:20PM; AQ 3181
Instructor: Chris ZATZICK Telephone: 778-782-9845 Email: czatzick@sfu.ca
Office Hours: Mon 2:45-4:15PM & by appointment
NOTE RE: TUTORIALS
If you would like to switch tutorial sections, ask at the Beedie School. They will email
instructor for permission/confirmation.
Today: introductions, personality scales
Next week (22nd) Teams will be assigned MAKE SURE TO ATTEND!
BUS 272 LECTURE 2 PERCEPTION, PERSONALITY & EMOTIONS (Ch. 2)
3 levels to help understand causes of behaviour: individual, group, organization
This week: how behaviour in organizations = shaped by individual perception, personality,
emotions
Perception: - process through which individuals detect & interpret environmental stimuli via
5 senses (sight, hearing, smell, taste, touch)
- important because what we sense influences our behaviour
- peeptio is ealit
e.g. this past weekend, Hawaii missile alert
- those who heard/read the alert panicked.
- those /o phoe, t, adio ould’t have panicked.
What determines our perceptions?
o individual background, prior + or experiences
e.g. there is a group project for this course; those w/ previous positive group
experiences will look forward to it; those w/ previous negative experience will
dread it/assume the worst
e.g. instructor rented a U-Haul when he was moving; while driving on the
highway, he noticed how many other U-Hauls ee o the oad. If he had’t
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been moving & also renting a U-Haul, he ould’t hae otied all of the U-Hauls
on the road.
Factors influencing perception:
o The PERCEIVER
o The TARGET
- loud, noisy, on fire, bright, unusual are more noticeable.
- behaviour depends whether perceiver notices the target.
e.g. we are more likely to notice crying/screaming babies & not sleeping babies.
o The SITUATION
e.g. - prof drinking beer in class v. prof drinking beer in a pub
- prof giving a lecture in class v. prof giving a lecture in a pub
Attribution Theory
o Attributions are made quickly
o When individuals observe behaviour, they attempt to determine whether it is
INTERNALLY or EXTERNALLY caused why is the behaviour happening?
o Attributions depend on:
DISTINCTIVENESS regular or distinct occurrence? e.g. student late for
class
CONSENSUS e.g. if half of the class is late, look for external cause:
skytrain or bus broken down
CONSISTENCY is the student always late? If yes, then internal cause
(poor planning/time management)
Common Errors in Attributions:
o Fundamental Attribution Error
e.g. you like to drive fast so any slow driver ahead must be a bad driver
(internal cause)
In organizations:
e.g. employee is late to work -> lazy, incompetent (internal cause)
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