BUS 272 Lecture Notes - Nonverbal Communication, Communication Apprehension, The Sender

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieke Brummelhuis

Document Summary

Nonverbal communication: messages conveyed through body movements, intonations and emphasis, facial expressions and the physical distance between the sender and receiver, kinesics (body motion, facial expressions, eye contact o. Be direct about what you want to say. Avoid holding behind words: be aware of the nonverbal part of communicating. Tone, facial expression and body language: think carefully about how you state things. Silence: abuse of speech or noise, barrier if important info is being withheld, not necessarily inaction-can convey: Thinking or contemplating a response to a question. Agreement, dissent, frustration or anger: be aware of what silence might mean in any communication. Small group networks: communication networks are channels by which information flows, formal network=typically vertical, follow the authority chain, and are limited to task related communication. Follow formal chain of command (a tell b, and then b tells to the higher: chain level, c, wheel, all channel. All info flow towards or from the leader.