BUS 272 Lecture Notes - Lecture 4: Elton Mayo, Hawthorne Effect, Western Electric

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Made studies for companies: manufacturing industries still do it, people extensions of the machine , motivated by money, efficiency: take off the broken part and put new part so we always bring other people. Hawthorne studies (80s: elton mayo: the environment matters too (external environment fill affect how people perform, western electric plant: put workers in room and change stimuli. Dim lights (darker): measured performance and went up. Dim it even more: went up again, even more. Being watched to worked harder, higher level of management. Were being treated like they meant something not like. Taylor birth of ob (motivated by something other than money: importance of psychological factors. The intensity (how hard they work), direction (where they focus their effort), and persistence (how long) of effort a person shows in reaching a goal. Depends on the circumstances and not necessary the people.