BUS 200 Lecture Notes - Lecture 9: Operations Management, Quality Management, Intangibility
Document Summary
Operations create or produce everything you buy, sit on, wear, etc. Management of methods and technologies used in the production of a good or service. Management of the activities required n transforming resources into goods and services. Activities involved in transforming resources into tangible products (goods) Activvies involved in transforming resources into tangible and intangible products (goods, services, ideas) Value add = difference between output product value and input material value. Performing activities well for the least possible cost. Making the product/service avaliable when cusomers want it. Thinking of value of aesthetics and style of the product. Ability to change timing or volume of. Perishability: services cannot be stored for later, once a service is consumed, it"s gone. Variability: services vary from one delivery to the next. Inseparability: you can not separate the service experience from the service provider. More challenging to set and maintain quality standards. Balance desire for customization with need for service standards.