BUS 237 Lecture Notes - Disintermediation, Product Management, Web 2.0

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Kamal Masri

Document Summary

3 types of information systems: calculation systems, e. g. payroll, general ledger, inventory, functional systems, facilitated work of single department/business function, islands of automation functional silos , payroll expanded to hr, inventory to operations/manufacturing. Integrated, cross-functional systems: cross departmental, process-based, e. g. inter-organizational systems (e. g. walmart), e. g. cross functional systems: crm, erp. Marketing: product management, lead tracking, sales forecasting, crm. Operations: order entry, order management, inventory management, customer service. Manufacturing: push & pull production planning, scheduling systems, manufacturing operations systems. Hr: payroll/related compensation systems, recruiting, hr planning systems. Accounting & finance: accounting functional systems. Data duplication + inconsistency from each application having own database: lack of data integrity. Inefficient decisions based on limited knowledge (operational, tactical, strategic) Business process design/redesign: organizations should create new, more efficient processes that integrate all processes in value chain. Expensive, difficult, takes time and effort, employees resist change, ultimate outcome is uncertain. Pre made integrated applications with built in industry standard processes saves hours of works (design)