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WebCT : course information syllabus
Week 1 – January 10, 2007
What is Organizational Behavior?
- a field of study that investigates the impact that individuals, groups, and structure have on
behavior within organizations
- the aim is the apply such knowledge toward improving organizational effectiveness
Why do we Study OB?
- learn about yourself and others
- understand how organizations operate
- become familiar with team work
- help you think about the people issues faced by mangers and entrepreneurs
Building Blocks of OB (in textbook)
Challenges in the Canadian Workplaces
- individual differences
- job satisfaction
- behaving ethically
- working with others
- workforce diversity (ie. Gender, age, ethnicity, disability, education)
- developing effective employees
- putting people first
- it generates a committed workforce, and positively affects the bottom line
- global competition
- managing and working in a multicultural world
Putting People First
- effective leadership
- good communication
- employment security
- empowerment, autonomy, responsibility
- hire well and provide training
- share information about organizational performance
- reduce status differences
- pay well and provide benefits
- establish ethical standards
Managers and employees must become capable of working with people from different cultures:
- multinational corporations are developing operations worldwide
- companies are developing joint ventures with foreign partners
- workers are pursuing job opportunities across national borders
BUS 272 – Organizational Behavior, page 1
www.notesolution.com Is OB Common Sense?
(look at sheet)
- looking at relationships, attempting to attribute causes and effects and drawing
conclusions based on scientific evidence
- behavior is generally predictable
- there are differences between individuals
- there are fundamental consistencies
- there are rules (written and unwritten) in almost every setting
OB has few absolutes
- there are few siple and universal principles that explain organizational behavior
- humans are not alike, which limits the ability to make simple, accurate, and sweeping
OB takes a contingency approach
- considers behavior within the context in which it occurs
- leaders must assess the situation and be flexible
*recommended to take online tutorial
NOTE: APA formats!!
After completing this unit, you will be able to
- explain how perception, personality, and emotions effect employees
- assess your personality style and how it impacts you in work situations (emotional
intelligence Quiz, Myers Briggs)
- Analyze cultural values and attitudes within employment context
- Complete a practice case assignment
Two men look out a window. One sees mud, the other sees the stars. – Oscar Wilde
- each person has different perception
- one person looking up – thinking about goals, future, looking down -
- value of aspiration
What is perception?
- process by which individuals organize and interpret impressions to ive meaning to their
Why is it important?
- for individuals
- perception shape bias,
- for organizations
*Factors that Influence Perception (Chapter 2, 2-7)
BUS 272 – Organizational Behavior, page 2
- Think of a situation where your perception turned out to be wrong
- What perceptual errors did you make that might have caused this to happen?
Perceptual errors Overview
- attribution theory – internal vs. external causation
- selective perception
- halo effect
- contrast effects
Attribution Theory: is another’s behavior caused internally or externally?
1. Distinctiveness: does the individual act the same way in other situations?
2. Consensus: does the individual act the same as others in same situation?
3. Consistency: does the individual act the same way over time?
Fundamental Attribution Error: Tendency to underestimate external factors and overestimate
internal factos when making judgments about others’ behavior (eg. Laziness vs.
Self-Serving Bias: tendency to attribute one’s successes to internal factors while putting the
blame for failures on external factors
Selective Perception: people selectively interpret what they see based on their interest,
background, experience, and attitudes
Halo Effect: drawing a general impression about an individual based on a single characteristic
Contrast Effects: a persona’s evaluation is affected by comparisons with other individual
Projection: attributing one’s own characteristics to other people
Stereotyping: judging someone on the basis of your perception of the group to which that person
Prejudice: unfounded dislike of a person or group based on their belonging to a particular
Why do perceptions and Judgment matter?
- self-fulfilling prophecy: a concept that proposes a person wil be have in ways consistent
with how he or she is perceived by others
- environmental factors
- situational conditions
- enduring characteristics that describe an individual’s behavior
- eg. The big five model
- eg. The Myer’s-Briggs Type indicator (MBTI