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BUS 272 lecture notes.docx

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Simon Fraser University
Business Administration
BUS 272
Helene Dillman

Groups and Teamwork Groups  two or more people with a common relationship Teams  A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. Problem-Solving (Process-Improvement) Teams Groups of 5 to 12 employees from the same department Meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. Example: org chart Self-Managed (Self-Directed) Teams Groups of 10 to 15 people Take on responsibilities of their former managers Planning, scheduling work, assigning tasks, taking action on problems etc. *not uniformly positive *not a clear line of authority- can cause problems Cross-Functional Teams Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task. Task force: temporary cross functional team Committee: group composed of members from different departments (more long term in nature). • Example: Centers of Excellence in Marketing Virtual Teams Use computer technology to tie together physically dispersed members in order to achieve a common goal. • Example: • Make Love not Warcraft • & Leeroy Jenkins Roles:  a set of expected behaviour patterns associated with someone occupying a given position in a social unit.  Common team roles? Role Expectations  How others believe a person should act in a given situation. Role Conflict  A situation in which an individual is confronted by divergent role expectations. Role Ambiguity  A person is unclear about his or her role Role Overload  Too much is expected of someone Role Underload  Too littler is expected of someone  That person feels that they are not contributing Task-oriented roles These group members ensure that the tasks are accomplished. Maintenance roles These group members maintain good relations within the group. Norms Acceptable standards of behaviour with
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