Groups and Teamwork
two or more people with a common relationship
A small number of people with complementary skills who are committed to
a common purpose, performance goals, and approach for which they hold
themselves mutually accountable.
Problem-Solving (Process-Improvement) Teams
Groups of 5 to 12 employees from the same department
Meet for a few hours each week to discuss ways of improving quality, efficiency,
and the work environment.
Example: org chart
Self-Managed (Self-Directed) Teams
Groups of 10 to 15 people
Take on responsibilities of their former managers
Planning, scheduling work, assigning tasks, taking action on problems etc.
*not uniformly positive
*not a clear line of authority- can cause problems
Employees from about the same hierarchical level, but from different work
areas, who come together to accomplish a task.
Task force: temporary cross functional team
Committee: group composed of members from different departments (more
long term in nature).
• Example: Centers of Excellence in Marketing
Use computer technology to tie together physically dispersed members in order
to achieve a common goal.
• Make Love not Warcraft
• & Leeroy Jenkins Roles:
a set of expected behaviour patterns associated with someone occupying a
given position in a social unit.
Common team roles?
How others believe a person should act in a given situation.
A situation in which an individual is confronted by divergent role
A person is unclear about his or her role
Too much is expected of someone
Too littler is expected of someone
That person feels that they are not contributing
These group members ensure that the tasks are accomplished.
These group members maintain good relations within the group.
Acceptable standards of behaviour with