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Business Administration
BUS 272
Christopher Zatzick

Chp 1 What Is Organizational BehaviourDefining Organizational BehaviourOrganizational BehaviourA field of study that investigates the impact of individuals groups and structure on behaviour within organizationsIts purpose is to apply such knowledge toward improving an organizations effectiveness OrganizationA consciously coordinated social unit composed of a group of people that functions on a relatively continuous basis to achieve a common goal or set of goalsChallenges in Canadian Workplace September0811 229 PM Three levels of analysis 1 Individual level 2 Group level 3 Organization systems level Individual LevelIndividual Differences o People have differences in characteristics that little can be changedJob Satisfaction o Belief that satisfied employees are more productiveOrganizations should provide challenge and intrinsic rewards o Job satisfaction negatively correlated with absenteeism and turnoverMotivation o Majority dont feel recognized for work well done o Ex UPSMotivating workers in different ways to reduce turnoversEmpowerment o Employers share more of their power with employeesCoaches facilitators vs BossesEmployee vs Associate teammate o 1980s1990s workers given more selfmanaging roleso Ex WestJetEmployees given guidelines of responsibilities EmpowermentGiving employees responsibility for what they doManagers learn to give up control employees learn to take responsibilities
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