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OB Chapter 3 - Values, Attitudes, and Diversity in the Workplace.docx

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Business Administration
BUS 272
Christopher Zatzick

Chp 3: Values, Attitudes, and Diversity in the Workplace Values Values  Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite of converse mode of conduct or end-state of existence Rokeach's Value Survey Hodgson's General Moral Principles Two sets of values: Ethics 1. Terminal Values  The study of moral values that guide our  Goals that individuals would like to behaviour between right and wrong achieve during their lifetime 2. Instrumental Values  Identified 7 general moral principles:  Preferable ways of behaving o Dignity of human life, Autonomy, Honesty, Loyalty, Fairness, Humaneness, The common good Assessing Culture 1. Power Distance  The extent to which a society accepts that power in institutions and organizations is distributed unequally o High power distance = inequalities in wealth/power and is widely accepted 2. Individualism vs. Collectivism  The degree to which people prefer to act as individuals rather than as members of groups 3. Masculinity vs. Femininity  Masculinity is the extent to which the culture favours traditional masculine work roles of achievement, power, and control  High femininity sees little differentiation between male and female roles and treats women and men equal in all respects 4. Uncertainty Avoidance  The extent to which a society feels threatened by uncertain and ambiguous situations and tries to avoid them 5. Long-term vs. Short-term Orientation  People value virtues such as thrift and persistence that are oriented to future rewards vs. people value virtues related to the past and present such as saving face and honouring social obligations Canada: low power distance, high individualism, high masculinity, low uncertainty avoidance, short-term orientation Criticisms: Based on only IBM, some results are unexpected due to the judgement calls he had to make Generational Differences Cultural Differences  Elders - over 60  Canadian values growing more distinct from o Belief in order, authority, discipline, American morality  Francophone and Anglophone differences  Baby Boomers - mid 40s - 60s o Francophones tend to be more collectivist o More fragmented in views and more committed to their work o Mostly rebellious of authority, skepticism
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