BUS 381 Lecture Notes - Lecture 6: Cognitive Dissonance, Task Analysis, Job Performance

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 381
• Professor: Brent Lyons

Document Summary

Socialization long term => attitudes, knowledge, behaviours org expected (unwritten) Training current jobs: close gap curretnly doing and what need to to. Reduce rules, error increase productivity, financial success, commitment. Identify required job performance skills: job specification and job description. Specific measurable objectives: evaluation, effort focused on the right thing. Task analysis (new employees) list tasks and subtasks. Quantity and quality of performance(within 2 days of receiving the order) Best learned (on or off the job) [pilot learn plane off the job in a simulator before behind the controls. ] Don"t know what to do or standards. Training inadequate could do good if want => change reward system (incentive program) What should we train: measurable behaviours amenable to training. => clear, realistic performance objectives, clearly define behaviours relate to objectives. Training transfer: application ksa acquired during training into the work environment, behaviour and maintenance over time => increase training transfer. Highly knowledgeable workers = important assets => human capital strategic investment.