BUS 381 Lecture Notes - Lecture 7: Performance Appraisal, Central Tendency, Absenteeism

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 381
• Professor: Brent Lyons

Document Summary

Performance: behaviour + employee do, not results + employees produce. Continuous identifying, measuring, developing performance of individuals, teams. Not performance appraisal (one part, not process) 1. prerequisites: knowledge of org mission, strategic goals, job ( job description, specification) 2. performance planning: discussing, identifying, planning the organizational as well as individual goals which an employee can or would achieve in coming appraisal or review cycle. 3. performance execution: performance execution is the second phase of an effective performance management process. For the individual, the critical responsibility in phase ii is getting the job done achieving the objectives. Results: outcome of someone behaviour and performance. Accountability: broad areas of job employee is responsible for producing r ults (customer care & satisfaction) Specific objective: statements of outcomes (measurable) (increase % of customer satisfaction) Performance standard: yardstick evaluate how well employees achieved objective (acceptable/unacceptable - quality, quantity, cost, time) (70% = poor, 70-79% = satisfactory, 70-89% = good, 90% = excellent)