ENSC 100W Lecture Notes - Lecture 1: Electronic Data Systems, Scientific Management
2 Dec 2018
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Schmidt is told to follow instructions of a trainer. In gm productivity increases were not shared (no incentives/bonuses: no motivation of workers, deming: agreed with idea of incentives but, no one listened in america, but japan listens to him: and increase of progress + quality. Management techniques: plot a control chart: can see what is going on (unusual failures/normal operation, defects (decrease quality of system, case 1: normal causes. Level of performance depends on the system: case 2: special causes, ex. If chart shows consistent increase of gas used, it would signal workers to replace it , therefore, workers must: know statistical techniques, be able to plot/interpret a control chart; be able to report problem w/o fear (no blaming) Fear = secrets from what is really happening: ex.
