COIS 1620 Lecture Notes - Lecture 3: Federal Communications Commission, Business Process, Organizational Learning

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Chapter 2: gaining competitive advantage though information systems (fcc) federal communications commission. Business process a set of related activities that an organization performs to reach its business goals. Operational level managerial level executive level. Use information systems to automate: to execute a business process faster, more cheaply , more accurately. Examples: transaction processing systems, inventory systems, accounting systems, functional area information system (marketing, human resource) Focus on effectiveness (cid:862)doi(cid:374)g thi(cid:374)gs (cid:271)etter(cid:863) Use information systems to learn( organizational learning: to monitor , control and improve business process. Examples: decision support systems, management information systems, knowledge management, machine learning systems. Fo(cid:272)us o(cid:374) supporti(cid:374)g strategy. (cid:862)doi(cid:374)g thi(cid:374)s s(cid:373)arter(cid:863) Use information systems: to gain and sustain. Level of industry competitiveness (our industry is highly competitive: rivalry among existing firms, threat of new entrants, bargaining power of buyers, threat of substitute products or services, bargaining power of suppliers. A vision of where the organization is headed.

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