COIS 1620 Lecture Notes - Lecture 10: Eurovision Song Contest, Custom Software, Customer Relationship Management

• School: Trent University
• Department: Computing & Information Systems
• Course: COIS 1620
• Professor: Patrick Brian

Document Summary

Chapter 7: enhancing business processes using enterprise information systems. Erp (enterprise resource planning: core business processes and organizational value chain. Functional areas: traditionally, companies are organized around five distinct functional areas. Make-to-stock: producing goods and services based on forecasts. Make-to-order: producing goods and services based on orders (pull-based approach) Inbound logistics , operations and manufacturing, outbound logistics: enterprise systems (integrated suite of business applications for virtually every business process, allowing companies to interfere information across operations on a company -wide basis. Packaged software(off the shelf: well-suited for standardized, repetitive task, designed around modules. Custom software: designed and developed exclusively for an organization, to accommodate unique business process, to gain or maintain a competitive advantage. Business process management (cid:862)a syste(cid:373)ati(cid:272), stru(cid:272)tured i(cid:373)pro(cid:448)e(cid:373)e(cid:374)t approa(cid:272)h (cid:271)y all or part of a(cid:374) orga(cid:374)izatio(cid:374) (cid:449)here(cid:271)y people critically examine, rethink, and design business processes in order to achieve dramatic improvements in o(cid:374)e or (cid:373)ore perfor(cid:373)a(cid:374)(cid:272)e (cid:373)easures. (cid:863)