Class Notes (837,117)
Canada (510,098)
PTHER524 (3)
Lecture 4

PTHER 524 -Lecture 4.docx

4 Pages
Unlock Document

Physical Therapy
Barb Norton

September 7, 2010 Communication (verbal and nonverbal), Goal Setting and Feedback PTHER 524 (Lecture 2-2) Tuesday, September 7th, 2010 outline • Communication – Elements of speaking, verbal and non-verbal communication • Goal setting with clients – Eliciting shot and long term goals in an interview • Feedback – Giving and receiving feedback Three elements of speaking • Verbal - 7% (What is said) – only 7% of message received • Vocal - 38% (How it is said) – 38% message you get across, is how you say it (cadence, emphasis). • Visual - 55% (What is done while speaking) 55% comes from what‟s done while speaking • Consistent message = consistent content, voice and delivery Speaking • Verbal – what you say - will depend on your knowledge and experience • Vocal – how you say it - consists mainly of tone and volume – depends on you (tone) – Tone • is a voice quality that can reverse the meaning of words • consider the question “What are you doing?” where the emphasis and volume is. -depending on the tone used, the meaning can be very different Vocal elements of nonverbal communication – Volume • Relays emotion • Controls interactions in subtle ways – e.g. the distance between the speaker and listener ..NB! Make certain that the listener can hear you – Patients often are too embarrassed or scared to ask you to repeat yourself Vocal elements of nonverbal communication • Vocal aspect of communication also consists of attitudes and emotions, for e.g. humor and fear • Attitude can affect how we speak (the clients know who really cares about them) – care providers need to be aware of their attitudes; what you really believe can often be „read‟ by thepatient – Humor – can ease situation if a mistake is made (asking question twice) • can be used to hide fear or relax a tense situation watch how client reacts. Vocal elements of nonverbal communication – Fear (clients might be as well) • consider both your fear and the patients fear • Patients may not identify the emotion they feel as fear (can be mad towards you). • Watch carefully for the signs of fear (clenched fists, sweating, angry outbursts, stubborn silence) and other physical non verbal cues (body language). Visual Elements of Nonverbal communication • Commonly called „body language‟ – ancient and „hard wired‟ form of human communication • Consists of facial expression, posture and gestures of body parts and touch Visual Elements of Nonverbal communication • Facial Expression (one of the most powerful) – most powerful is eye contact • a baby‟s earliest visual development is geared towards focusing on the eyes in a face • eye contact generally communicates a positive message – also consists of grimaces, smiles, frowns, stares etc., etc. Being careful about your reaction to client if they say something shocking... – constitutes the bulk of nonverbal cues Visual Elements of Nonverbal communication • Gestures – Position and movement of body and body parts conveys strong nonverbal messages as well – What do you think or feel when someone: • Crosses their arms – guard up • Swings their legs - look fidgety, rather be somewhere else • Opens their arms – more open, inviting • Turns their shoulders away – cue to stop someone from talking • Turns their palms up – tell me more.. ? • Inclines their body towards you – look more interested. Lean forward even more, for more info • Lifts their chin – snob superior type Visual Elements of Nonverbal communication • Touch – Can be a way of conveying care and comfort BUT the context is crucial • Be aware of the setting, the culture, age and sex of patient • Remember the health professional is generally more used to touch than the patient – Nonverbal signals are picked up by the manner of touching, the approach, the speed, the location and the amount the pressure applied Visual Elements of Nonverbal communication • Body language also consists of proxemics (the posit
More Less

Related notes for PTHER524

Log In


Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.