PTHER524 Lecture Notes - Lecture 4: Proxemics, Body Language, Physical Therapy

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September 7, 2010
Communication (verbal and nonverbal), Goal Setting and Feedback
PTHER 524 (Lecture 2-2)
Tuesday, September 7th, 2010
• Communication
Elements of speaking, verbal and non-verbal communication
• Goal setting with clients
Eliciting shot and long term goals in an interview
• Feedback
Giving and receiving feedback
Three elements of speaking
• Verbal - 7% (What is said) only 7% of message received
• Vocal - 38% (How it is said) 38% message you get across, is how you say it (cadence,
• Visual - 55% (What is done while speaking) 55% comes from what‟s done while speaking
• Consistent message = consistent content, voice and delivery
• Verbal – what you say - will depend on your knowledge and experience
Vocal how you say it - consists mainly of tone and volume depends on you (tone)
• is a voice quality that can reverse the meaning of words
• consider the question “What are you doing?” where the emphasis and volume is.
-depending on the tone used, the meaning can be very different
Vocal elements of nonverbal communication
• Relays emotion
• Controls interactions in subtle ways
e.g. the distance between the speaker and listener ..NB!
Make certain that the listener can hear you
Patients often are too embarrassed or scared to ask you to repeat yourself
Vocal elements of nonverbal communication
• Vocal aspect of communication also consists of attitudes and emotions, for e.g. humor and
• Attitude can affect how we speak (the clients know who really cares about them)
care providers need to be aware of their attitudes; what you really believe can often be „read‟
by thepatient
Humor can ease situation if a mistake is made (asking question twice)
• can be used to hide fear or relax a tense situation watch how client reacts.
Vocal elements of nonverbal communication
Fear (clients might be as well)
• consider both your fear and the patients fear
• Patients may not identify the emotion they feel as fear (can be mad towards you).
• Watch carefully for the signs of fear (clenched fists, sweating, angry outbursts, stubborn
silence) and other physical non verbal cues (body language).
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