MGIS 317 Lecture Notes - Supply Chain, Communication Problems

• School: University of Calgary
• Department: Management Information Systems
• Course: MGIS 317
• Professor: Ronald Schlenker

Document Summary

Issues and potential problems with international location: language and other communications barriers. Distance is a problem because there is less face to face contact, also when some operations are abroad language can be another problem: cultural differences. This is the consumer s tastes and the religious factors that determine what goods should be stocked: level of service concerns. This applies to the off shoring of call centres, technical support centres and functions such as accounting. Some consumer groups argue that off shoring of these services has led to inferior customer service due to time difference problems, time delays in phone message, language barriers and different practices and conventions: supply chain concerns. There may be loss of control over quality and reliability of delivery: ethical considerations. There may be loss of jobs when a company locates all or some of its operations abroad.