Reuse of SENG Know-How/Know-What
Why is SENG decision making difficult?
- Information is volatile.
- People are volatile – They don't always agree!
- Decisions are not well understood, have to ensure that everyone understands you.
- Lots of objectives to consider/impacts on those objectives.
The more you know the more you can re-use and apply similar experience to decisions, ensuring that
you make a proper decision!
Decisions in SENG are objective to the human who is making them. Decision support allows for
humans to harness tools to assist their though process, but it is not designed to replace the human.
What is decision support?
Facilitation of understanding and structuring of the problem that is being considered. A support system
should assist the humans involved in problem solving to come together and make decisions. Can give
new perspective on problems through collaboration.
Customization of Knowledge Management
Presentation of information based on the need of it. For different problems the knowledge must be
presented differently. Knowledge that is pulled from your knowledge base must iteself be customized
and modified such that it can properly apply to the problem at hand.
Once must remember that, like processes, knowledge reuse is limited in that it cannot be directly
applied to every problem. It must b