ACCT 4230 Lecture Notes - Lecture 3: Management Accounting, Balanced Scorecard, Prostate Cancer
Document Summary
Last tuesday morning you went with your boss to a breakfast meeting sponsored by the cpas of ontario. The purpose of the meeting was for cpas (like your boss) to encourage prospective new members such as yourself to become cpas. To encourage a turnout, there was a speaker, mr. larry rosen, the ceo and president of harry. We don"t perceive ourselves as being in the clothing business. We don"t just sell suits and sport jackets. My business is to get to know you, to have you build a relationship with one of my highly trained associates. I want to be your clothier for life. The whole key to our business is loyal clients. I strongly believe we have a corporate culture that has a love of quality and a love of clients. And building customer relationships is a managed process.
