BUS 2090 Lecture Notes - Lecture 1: Negative Affectivity, Problem Solving, Reaction Formation
11 Dec 2015
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Document Summary
Interpersonal conflict: the process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Often involves antagonistic attitudes and behaviours i. e. Differences in power, status and culture: if dependence is one way, high status workers might come to resent taking orders from low, culture of efficiency and cost effectiveness might clash with a status i. e. Restaurant severs and high profile chefs culture of high quality outputs. Relationship conflict: interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand. Task conflict: disagreements about the nature of the work to be done. Process conflict: disagreements about how work should be organized and accomplished. Relationship and process conflict detrimental the member satisfaction and team performance. Some degree of task conflict is actually beneficial for performance esp when task is non-routine and requires a variety of perspectives to be considered and when it does not degenerate into relationship conflict.
