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Lecture 36

FRHD 3150 Lecture Notes - Lecture 36: Workplace Violence, Workplace Aggression, Job Performance


Department
Family Relations and Human Development
Course Code
FRHD 3150
Professor
Michelle Preyde
Lecture
36

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FRHD 3150 WEEK 12!!!!
Problem employee
Can range from
o Tardiness
o Failure to complete work
o Bullying
o Workplace violence
o Harassment
Bullying/violence/harassment is a big issue and there are now new policies
Workplace aggression
Any act or threat of violence, including assault, harassment, vandalism, or other acts of harm or
intimidation
Overt aggression can lead to downward spiral of problem behaviour
This is when you might have to consider bringing somebody else in (i.e. police/authority)
Workplace misconduct
Typically involves violation for rules regarding time schedules, conduct, workplace relationships,
dishonest and corrupt behaviour and other nonviolent infractions
If you develop a relationship you should refer your client to another therapist to keep
boundaries/follow workplace relationship rules
Marginal performance
sis of oissio
Tardiness and absences, failure to complete work assignments, misuse of company equipment
and property, insubordination and problems with chain of command, passive violation of
company rules and safety guidelines, poor customer relations, unprofessional behaviour, and
special infractions related to an individual job
o Misuse only use advantages (i.e. computer/printer) for work purposes
Interventions
Must address personality characteristics
Individual behaviour
Organizational practices
Manager can hardly model unfair or corrupt behaviour and then expect their workers to behave
honourably
Executives and managers must provide the example they want their employees to emulate
Selection and screening
find more resources at oneclass.com
find more resources at oneclass.com

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FRHD 3150 WEEK 12!!!!
Screening-out red flags drug or alcohol abuse, a serious or extensive criminal history, evidence
of past repeated conflicts with authority, misconduct or poor financial problems, chronic
financial problems or a spotty inconsistent work record
Handling anger and frustration
Education and training
Job specific
Interpersonal skills
Principles of adult learning that involve a combination of didactic instruction (need to practice
skills), behaviour participation, simulate scenarios and role playing
Strategies
Flexible problem-solving conflict-resolution strategies
Defuse problems before they explode into crises
Teaching, experience and socialization
Transmit and model the organizational culture
Coaching and counselling
Focused and individualized application of education and training to directly address a particular
eploee’s poleati ehaiou i the otet of a supeiso sessio
Constructive confrontation
Professionalism and respect
Discipline
Good discipline begins with proactive assessment and monitoig of the eploee’s ehaiou
to detect precursors and patterns of misconduct, so that interventions can be applied as early as
possible
5 basic principles of corrective action
Have required administrative support
Know full story (background info)
Know the employee
o You a’t assue soethig is opletel tue just eause oe peso said soethig,
you have to take it seriously but you have to investigate it
Frame constructive criticism in supportive context
Try to obtain agreement if you can, if you aot…..
find more resources at oneclass.com
find more resources at oneclass.com
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