HROB 2090 Lecture Notes - Lecture 4: Job Performance, Job Satisfaction, Observational Learning

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2090
• Professor: Thomas Sasso

Document Summary

The application of an aversive stimulus following unwanted behaviour to decrease the probability of that behaviour. A nasty stimulus is applied after some undesirable behaviour in order to decrease the probability of that behaviour. E. g. , a sales clerk stops being rude to customers after the store manager cuts his hours and sends him home for the rest of the week. One of the major goals of ob is to help improve organizational effectiveness. One way we could do that is to improve employee performance. E. g. , an apprentice machinist learns to operate a lathe correctly as the master machinist praises his performance over time. The response increases positive reinforcement, decreases punishment. E. g. , a shipping clerk whose boss is a chronic nagger learns that she has filled an order properly when the boss stops nagging. Punishment involves the application of an adverse stimulus to decrease the probability of some unwanted behaviour.